Our Services
AUDITS
ISO /Client Audit Readiness Assessment
We: 1. Conduct a comprehensive assessment of your organization’s readiness for audit prior to ISO or client audits. 2. Identify gaps and areas that need improvement and make recommendations to close. 3. Guide you in options to close gaps before the audit to meet requirements.Gap Analysis
We:
1. Perform gap analysis to identify any discrepancies between your current practices and ISO/client /other requirements.
2. Provide guidance on actions you can take to closing these gaps.
3. Implement necessary interventions.
4. Develop robust processes and documentation to support ongoing compliance.
Audit Support for Your Internal Systems (1st Party)
We:
1. Develop your audit programs, manage, coordinate and conduct your internal audits against your internal procedures, your clients/other requirements and identify opportunities for improvement and monitor ongoing actions.
2. Perform audits against your:
• Client Contracts
• Product/Service Processes
• Documentation
• Improvement/Changes
• Single Task/Activity
• Your internal audits
• Full- cycle ISO Systems
Audit Support For Your Suppliers and Contractors, Franchisees (2nd party) and other 3rd parties
We:
Reduce the burden on your internal resources, increase objectivity in audit findings by auditing your contractors, suppliers, franchisees and other 3rd parties to assess the extent to which they are meeting the terms and conditions of your contract, identify, report on contract breaches, follow up on closure of corrective actions, and perform continual planned and unplanned monitoring.
3rd Party Certification audits
We:
1. Act on behalf of 2 certification bodies to conduct independent 3rd party audits for systems we have not implemented.
2. Can help you navigate the process of communicating with 3rd party auditing bodies to conduct your certification audits.
3. Provide support in addressing non conformances raised by certification bodies, clients.
Business Improvement Strategies
We help you stablish effective continuous improvement strategies to: 1. Maintain compliance 2. Provide guidance on measuring whether your process is performing the way you want it to. 3. Setting objectives 4. Implementing corrective actions to ensure a culture of continual improvement.Training, Mentoring, Coaching:
When you make a decision to improve your business using ISO standards as a benchmark, we know the journey can be overwhelming, especially in the interpretation of each clause of the requirement and moreso, how to apply it to create the improvement you are trying to make as well as ensuring you meet the requirements of the standard. We believe you should own your system and the only way to do this is if you know what the system requires of you.
We offer comprehensive training, mentoring, and coaching services on each clause of the ISO systems standards and show you how each requirement of the standard interacts with the other.
Creation of End User Documentation
We create high-quality CUSTOMIZED, concise end user documentation that simplifies complex processes that empower users to perform their functions with minimal stress and confusion by navigating through clear and concise instructions to enhance user satisfaction, develop skills, increase safety behaviour, reduce customer complaints. Contact us for :
• Client Contracts • Product/Service Processes • Documentation • Improvement/Changes • Single Task/Activity • Your internal audits • Full- cycle ISO SystemsBusiness Improvement using ISO Standards and Lean Methodologies
1. Implement full cycle ISO systems on a range of ISO standards.
2. Identify the waste in your operations.
3. Remove unnecessary non value added practices.
4. Streamline workflows implement effective Lean systems that reduces time, resources.
ISO Standards We Work With
| ISO Standard | ✓ |
|---|---|
| Quality Management for Small Business | ✓ |
| Food Safety | ✓ |
| Tourism and Accommodation | ✓ |
| Anti Bribery Anti-Corruption | ✓ |
| Governance | ✓ |
| Corporate Social Responsibility | ✓ |
| Training outside Formal Education | ✓ |
| Assessment of Learning Outcomes | ✓ |
| Distance Learning | ✓ |
| Knowledge Management | ✓ |
| Occupational Safety and Health | ✓ |
| Customer Complaint, Dispute Resolution | ✓ |
| Risk Management | ✓ |
ISO Technical Specifications We Work with Specific to Human Resources
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